At getfungift, customer satisfaction is our top priority.

If there is a quality issue with your order, even personalized items can be returned or exchanged within 90 days of delivery.

In general, no — since most of our products are custom-made with your photo, name, or message, we do not accept returns or exchanges due to personal reasons (e.g., wrong purchase, change of mind).

✅ However, if there is a quality issue (e.g., misprint, embroidery error, damage), we will offer a replacement, exchange, or refund.

• Return window: Within 90 days of receiving the item
  
  Item condition: Unused, in original condition and packaging
  
  
• Shipping fee:
  
  If it’s a product issue, we cover the return shipping
  
  If it's for personal reasons, return shipping is the customer's responsibility

Once we receive your return, it typically takes 7–14 business days to process and respond.

You can contact us through our contact page! We will be happy to assist you.